The first changes I felt were the improvement of the salesmen and sales advisors. They have become much better than before.
The spare parts have become available at a suitable price, as far as a German car is concerned.
At one time, I faced a problem. My drive shaft broke and my car stopped, as a result. I called up the call center. They came, took my car to the service center, replaced the shaft and gave it back to me in less than 24 hours.
The happiest news is that they have opened a service center branch which is close by my home.
I appreciate the concept of a replacement car rental at a discounted rate. This gives me the opportunity to test different cars.
I’d like to commend everyone in SAMACO for the great improvement and would wish them to continue for the better in the future.

I’m delighted to participate in the SAMACO’s silver jubilee, especially after the remarkable improvements I’ve noticed lately.
I’ve sensed a lot of improvement in the teams working in the sales and the servicing along with high levels of precision and quality.
I’m proud of being your customer since 1994 and what I saw strengthens my bond further with SAMACO.

The first improvements I noticed:

1. The availability of a replacement car while my car is being serviced.
2. The improvement of the salesmen and service advisors’ performance
3.  The availability of the spare parts at suitable prices, which was the opposite earlier.
4. The company shows more care now by meeting their customers and listening to their suggestions through the GTI club.
5. In case of any problems faced in the servicing, all you need to do is call up the customer care and you’ll always find solutions for your problems.
6. The service advisors have the ability to understand the problem and find quick solutions for it.
7. The opening of the Service Clinic close by my home, which delivers quick service without compromising on quality.

I’ve sensed an improvement in SAMACO VW when I gave may Passat for servicing. SAMACO VW showed more professionalism and care in handling their customers along with their cars. They really take care of the small details and customer satisfaction in the way they deliver the after sales services.

A positive aspect is providing the replacement car whenever I drop my car for servicing and the extension of the maintenance reception hours till late evening.

I deal with SAMACO since the year 2000. Frankly, I’ve sensed a big difference in all aspects, from the sales team, to the service advisors, to the customer care department that keeps on following up with you on any incident that have happened at any point of contact.

I’m one of those who will never think of changing SAMACO because they make me feel that I’m a precious customer to them and this is what is needed.

Whoever did not try SAMACO, should do.

Abdulrahman Atturjuman 
Account Executive